RETURN AND REFUND POLICY

We want you to love what you ordered. If something isn't right, we'll make it right.

Returns

You may return new, unused merchandise in its original condition and packaging.

Contact us within 30 days of delivery to start a return, and ship the item back within 14 days of our reply. Email [hello@yoshispapers.com] with your order number and we'll send return instructions.

Return shipping is the customer's responsibility unless the return is the result of our error or the item arrived damaged.

If an item comes back used, opened, or not in its original condition, it isn't eligible for a refund and will be returned to the address on the order.

Refunds

Once your return arrives we'll inspect it and issue a refund to your original payment method within 5 business days. Original shipping charges are not refunded unless we made the mistake.

What we can't accept back

• Opened or partially used washi tape, sticker sheets, notepads and other single-use paper goods
• Items marked final sale
• Gift cards

All sale items are final.

Exchanges

We stock most things in small quantities, so we don't offer exchanges. The quickest route is to return the original and place a new order.

Order cancellation

To cancel an order, email us as soon as you can with your order number. Cancellations are possible any time before a shipping label has been created. After that the order continues through fulfillment and becomes a return.

Damaged or lost in the mail

See our Shipping Policy — damaged and lost-in-transit orders are replaced or refunded and don't need to be returned.

Our errors

If something goes wrong on our end — wrong item, missing item, a billing mistake — email us and we'll fix it. We cover shipping both ways when the mistake is ours.

Questions: hello@yoshispapers.com